Who can file a claim online if the delivery standard date has passed?

delivery standard date has passed

Sometimes, package sent by Canada Post would be lost or delayed and missed the expected delivery date. So customers need to take some measures to cut down the lost. File a claim against the Canada Post online can be a good solution. However, Canada Post has its own rules to handle this kind of problem. That is, for international items, only the sender has the right to file a claim.


For example, if you shipped a package via Canada Post to another country and the delivery standard date has now passed, then you can open a ticket online to file a claim. If the receiver in another country did not receive a package sent from Canada, he or she then should request the sender in Canada to file a claim against the Canada Post.


PS: In order to file a claim, your package must be sent by Canada Post Services that has a tracking number. Services like Xpresspost™, Expedited Parcel™ or Priority™ and Tracked Packets™ are entitled to tracking numbers, while Small Packet USA and Small packet international items are not entitled to tracking numbers.